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Facebook / Instagram Leads aren’t pushed to Convolo

A lead is created via Facebook / Instagram, but no call is triggered by Convolo

In case the lead is created, but no call is added to Convolo Dashboard:

1. Check if the lead has a valid phone number along with the country code.

 

2. Check that Convolo has access to the leads. If not, regain access by following the steps here.

 

3. Create a test lead for the form.

 

4. Create a test lead for another form for the same page

 

After the test, please send to the support@convolo.ai all test lead to delete it from your dashboard.

 
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