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When the DTMF (Key Press Recognition) doesn’t work

Last updated on Invalid Date

DTMF is essential for voice menu, result registration, and incoming call confirmation. Sometimes there may be issues caused by the Client's device, the client's operator, or Convolo's operator.

 

Numbers +46844686018 (Sweden and Global) and +97145969886 (UAE) were created to help you check outgoing and incoming calls and identify the problem.

1. Please call the number. You should hear a voice command.

2. After the voice command, please press numbers 1-7. You should then hear a voice answer. If this works, that means the outgoing DTMF is working for you.

3. Then press 8 or 9. The call should stop, but you will receive a callback to the number you called in a few seconds.

4. Then again, after the voice command, please press any number, and you should hear a voice answer. If this works, that means the incoming DTMF is working for you.

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Incoming and outgoing DTMF may be independent, so it makes sense to test both.

If one of the tests fails, or you still have DTMF issues, please get in touch with our Support Team through support@convolo.ai (providing specific examples is highly appreciated to solve the issue quickly).

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